PRIVACY POLICY

Horizon and Aqua Travel and Retreat, LLC dba Serenity by Horizon and Aqua We at Horizon and Aqua Travel and Retreat, LLC  respect Your privacy. This Privacy Policy is designed to explain how We collect, use, share, and protect the personal information You provide to Us when You access Our website, purchase Our goods or services, or engage with Us on social media, as well as Your own rights to the information We collect.

Please read this Privacy Policy carefully. We will alert You to any changes to this Policy by changing the “last updated” date at the top of this Policy. Any changes become effective immediately upon publication on Our website, and You waive specific notice of any changes to the Policy by continuing to use and access Our site(s). We encourage You to review this Privacy Policy periodically, when You use Our website for any purpose or engage with Us on social media. You are deemed to have accepted any changes to any revised Privacy Policy by Your continued use of Our website after the revised Privacy Policy is posted.

INFORMATION THAT WE COLLECT

We collect a variety of information from You when You visit Our website, make purchases, or interact with Us on social media. By accepting this Privacy Policy, You are specifically consenting to Our collection of the data described below, to Our use of the data, to the processing of this data, and to Our sharing of the data with third-party processors as needed for Our legitimate business interests. The information We collect may include:

PERSONAL DATA

Personal Data is information that can be used to identify You specifically, including Your name, shipping address, email address, telephone number, or demographic information like Your age, gender, or hometown. You consent to giving Us this information by providing it to Us voluntarily on Our website or any mobile application. You provide some of this information when You register with or make purchases from Our website. You may also provide this information by participating in various activities associated with Our site, including responding to blogs, contacting Us with questions, or participating in group training. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but Your refusal may prevent You from accessing certain benefits from Our website or from making purchases.

DERIVATIVE DATA

Derivative data is information that Our servers automatically collect about You when You access Our website, such as Your IP address, browser type, the dates and times that You access Our website, and the specific pages You view. If You are using a mobile application, Our servers may collect information about Your device name and type, Your phone number, Your country of origin, and other interactions with Our application. Derivative data may also include data collected by third-party service providers, such as advertising and analytics providers, and may include cookies, log data, or web beacons. Cookies are discussed more fully below. Derivative data collected by third-party service providers generally does not identify a specific individual.


FINANCIAL DATA

Financial data is data that is related to Your payment method, such as credit card or bank transfer details. We collect financial data in order to allow You to purchase, order, return, or exchange products or services from Our website and any related mobile apps. We store limited financial data. Most financial data is transferred to Our payment processor, Stripe and/or PayPal, and You should review these processors’ Privacy Policy to determine how they use, disclose, and protect Your financial data. 

SOCIAL NETWORKING DATA

We may access personal information from social networking sites and apps, including Facebook, Instagram, Linkedin, Twitter, Snapchat, or other social networking sites or apps not named specifically here, which may include Your name, Your social network username, location, email address, age, gender, profile picture, and any other public information. If You do not want Us to access this information, please go to the specific social networking site and change Your privacy settings.

MOBILE DEVICE DATA

If You use Our website via a mobile device or app, We may collect information about Your mobile device, including device ID, model and manufacturer, and location information.

OTHER DATA

On occasion, You may give Us additional data in order to enter into a contest or giveaway or to participate in a survey. You will be prompted for this information and it will be clear that You are offering this kind of information in exchange for an entry into such a contest or giveaway.

HOW WE USE YOUR INFORMATION

Your information allows Us to offer You certain products and services, including the use of Our website, to fulfill Our obligations to You, to customize Your interaction with Our company and Our website, and to allow Us to suggest other products and services We think might interest You. We generally store Your data and transmit it to a third party for processing. However, to the extent We process Your data, We do so to serve Our legitimate business interests (such as providing You with the opportunity to purchase Our goods or services and interact with Our website or mobile app).

Specifically, We may use the information and data described above to:

1. Create and administer Your account; and
2. Deliver any products or services purchased by You to You; and
3. Correspond with You; and
4. Process payments or refunds; and
5. Contact You about new offerings that We think You will be interested in; and
6. Interact with You via social media; and
7. Send You a newsletter or other updates about Our company or website; and
8. Deliver targeted advertising; and
9. Request feedback from You; and
10. Notify You of updates to Our product and service offerings; and
11. Resolve disputes and troubleshoot any problems; and
12. Administer contests or giveaways; and
13. Generate a profile that is personalized to You, so that future interactions with Our website will be more personal; and
14. Compile anonymous statistical data for Our own use or for a third party’s use; and
15. Assist law enforcement as necessary; and
16. Prevent fraudulent activity on Our website or mobile app; and
17. Analyze trends to improve Our website and offerings.

GROUNDS FOR USING AND PROCESSING YOUR DATA

The information We collect and store is used primarily to allow Us to offer goods and services for sale. In addition, We may collect, use, and process Your information based on the following grounds:

LEGITIMATE BUSINESS INTERESTS

We may use and process Your data for Our legitimate business interests, which include, among other things, communicating with You, improving Our goods or services, improving Our website, and providing You with the information or products that You have requested.

Performance of a Contract: We may use and process Your information to enter into a contract with You and to perform Our contractual obligations to You.

Consent: We may use Your data, or permit selected third parties to use Your data, based on Your consent to Our use and sharing of that data. You may withdraw Your consent at any time, but doing so may affect Your ability to use Our website or other offerings.

As required by law: We may also use or process Your data as required for Us to comply with legal obligations.

WHY WE DISCLOSE YOUR INFORMATION

We may share Your information with third parties in certain situations. In particular, We may share Your data with third-party processors as needed to serve Our legitimate business interests, which include administration of Our website, administration of Your account, entering into contracts with You, communicating with You, taking orders for goods or services, delivering Our goods and services, identifying trends, protecting the security of Our company and website, and marketing additional goods and services to You. The legal basis for Our disclosure of Your data is both Your Consent to this Privacy Policy and Our own right to protect and promote Our legitimate business interests.

The following are specific reasons why We may share Your information:

Third Party Processing: We may disclose Your information to third parties who assist Us with various tasks, including payment processing, hosting services, email delivery, communications, and customer service. We may not always disclose these third-party processors if not required by law. We do not authorize them to use or disclose Your personal information except in connection with providing Our company with their services.

By Law: We may share Your data as required by law or to respond to legal process, including a subpoena, or as necessary to protect the rights, property, and safety of others. This includes sharing information with other parties to prevent or address fraud and to avoid credit risks.

To Protect Our Company: We may use Your information to protect Our company, including to investigate and remedy any violations of Our rights or policies. We may also disclose Your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice, or to exercise or defend against legal claims.

Business Transfers: In the unlikely event Our company engages in a merger, acquisition, bankruptcy proceedings, dissolution, reorganization, or similar transaction or proceeding, We may transfer or share Your data as part of that proceeding. In such transitions, customer information is one of the business assets that is acquired by a third party. You acknowledge that such business transfers may occur and that Your personal information can continue to be stored, used, or processed as otherwise set forth in this privacy policy.

Affiliates: We may share Your personal information with Our business affiliates who promote Our product(s) or service(s) for a commission fee. We require Our affiliates to honor this Privacy Policy. They are not allowed to spam You and must disclose they are an affiliate for Us. If they do not do so, they are in violation of their affiliate terms and this Privacy Policy, and any violation of this nature should be reported to danni@horizonandaqua.com

Advertisers: We may use third-party advertising companies to run and manage Our ads on Meta to produce ads that appear when You visit Our website or mobile app. These companies may use information about Your visit to Our website and other websites that are contained in web cookies (as described below) to offer You personalized advertisements about goods and services that might interest You. We cannot control the activities of such other advertisers or web sites. You should consult the respective Privacy Policies of these third-party advertisers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices.

Please note that, at this time, We do not recognize automated browser signals regarding tracking systems, which may include “do not track” instructions.

Other Third Parties: We may share information with advertisers, Our investors, or other third parties for the purpose of conducting general business analysis. If We do so, We will make reasonable efforts to inform You if required by law.

Interaction With Others: If You interact with others on Our website or mobile app, such as participating in a group chat or a group online course, other users may have access to some of Your data, including Your name, profile picture, and Your history of interaction with Our website, such as prior comments or posts.

Online Postings: When You post online, Your posts may be viewed by others, and We may distribute Your comments outside the website.

External Links: Our website may include hyperlinks to other websites not controlled by Us. We suggest You exercise caution when clicking on a hyperlink. Although We use reasonable care in including a hyperlink on Our own web page, We do not regularly monitor the websites of these third parties, are not responsible for any damage or consequences You suffer by using these hyperlinks. We are not bound by the Privacy Policies of any third-party website that You access by a hyperlink, nor are they bound by ours. We encourage You to read the Policies of those third-party websites before interacting with them or making purchases. They may collect different information and by different methods than We do.

Other Purposes: We may disclose Your personal data as necessary to comply with any legal obligation or to protect Your interests, or the vital interests of others or Our company.

COOKIES, ANALYTICS, AND ADVERTISING TECHNOLOGIES

We use cookies, pixels, and similar tracking technologies to operate our website, understand how visitors interact with our content, improve our offerings, and support marketing and advertising efforts.

Cookies are small data files stored on your device that help websites function properly and remember information about your visit. Some cookies are essential to website operation, while others help us analyze usage patterns or measure the effectiveness of our marketing.

Analytics and Advertising Partners

We may use third-party service providers such as analytics platforms and advertising partners to help us understand website traffic and display relevant advertisements. These providers may collect information such as your IP address, browser type, pages visited, and interactions with our website through cookies or similar technologies.

We do not sell personal information for money. We use cookies and similar technologies for analytics, performance measurement, and advertising as permitted by law.

We may share limited data with service providers and advertising partners solely for business purposes such as analytics, performance measurement, and marketing, as permitted by law.

Managing Cookies and Advertising Preferences

You may control or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.

You may also opt out of certain interest-based advertising through industry opt-out tools such as the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA), or by adjusting your ad preferences within the relevant advertising platforms.

Do Not Track Signals

At this time, we do not respond to automated browser signals regarding tracking mechanisms, including “Do Not Track” requests, as there is no consistent industry standard for compliance.

PROCESSING YOUR INFORMATION

For the most part, We do not process Your information in-house, but give it to third-party processors for processing. For example, when PayPal takes Your payment information, they are a third-party processor. They process Your payment and remit the funds to Us. So in many instances, it will be necessary for Us to transmit Your information to a third-party processor, as We do not have the capability to perform these functions. More detail on third-party processing is detailed below.

However, We may, from time to time, process Your data internally. The legal basis for this processing is both Your consent to the processing, Our need to conduct Our legitimate business interests, and to comply with legal obligations. Our purposes in processing this information, if We do, is to administer, maintain, and improve Our website and offerings, to enter into contracts with You, to fulfill the terms of those contracts, to keep records of Our transactions and interactions, to be able to provide You with goods and services, to comply with Our legal obligations, to obtain professional advice, and to protect the rights and interests of Our company, Our customers (including You), and any third parties. We may process the following data:

1. Data associated with Your account, such as Your name, address, email address, and payment information.
2. Data about Your usage of Our website, such as Your IP address, geographical information, and how long You accessed Our website and what You viewed.
3. Data related to Your personal profile, such as Your name, address, profile picture, interests and hobbies, or employment details.
4. Data that You provide Us in the course of using Our services.
5. Data that You post on Our website, such as comments or responses to blogs.
6. Data that You submit to Us when You make an inquiry regarding Our website or offerings.
7. Data related to Your transactions with Us, including Your purchase of Our goods or services. This information may include contact details and payment information.
8. Data that You provide to Us when You subscribe to Our emails or newsletters, including Your email address and contact information.
9. Data that You submit to Us via correspondence, such as when You email Us with questions.
10. Any other data identified in this policy, for the purpose of complying with Our legal obligations, or to protect the vital interests of You or any other natural person.

INTERNATIONAL DATA
Our website is hosted on servers located in the United States. If you access our website from outside the United States, your personal information may be transferred to, stored, and processed in the United States and other countries where we or our service providers operate. Please note that data protection laws in the United States may differ from those in your country.

When we transfer personal information internationally, we take reasonable steps designed to protect your information and rely on appropriate safeguards as required by applicable law. These safeguards may include contractual protections (such as Standard Contractual Clauses approved by relevant regulators) and/or other lawful transfer mechanisms.

By using our website and providing information to us, you understand that your information may be transferred and processed outside of your country of residence.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, including to provide services, maintain business records, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

The length of time we retain personal data depends on the nature of the information and the reason it was collected. In some cases, we may retain certain information for longer periods where required or permitted by law, such as for tax, accounting, or legal compliance purposes. When personal information is no longer needed for these purposes, we take reasonable steps to delete, anonymize, or securely dispose of it.

You may request deletion of your personal information at any time by contacting us at danni@horizonandaqua.com subject to legal and contractual limitations.

SECURITY OF YOUR INFORMATION

We take all reasonable steps to protect Your personal data and keep Your information secure. We use recognized online secure payment systems and implement generally accepted standards of security to protect against personal data loss or misuse. However, no security measure is foolproof, and no method of data transmission can be guaranteed against interception or misuse. We cannot guarantee complete security of any information You transmit to Us.

By consent to this Privacy Policy, You acknowledge that Your personal data may be available, via the internet, around the world. We cannot prevent the use or misuse of Your data by other parties.

We will notify You promptly of any known breach of Our security systems or Your data which might expose You to serious risk.

CHILDREN’S INFORMATION

Our website, products, and services are intended for individuals 18 years of age or older. We do not knowingly collect or solicit personal information from anyone under the age of 18.

If you are under 18, please do not use our website or submit any personal information to us. If we become aware that personal information has been collected from an individual under the age of 18 without verified parental consent, we will take reasonable steps to delete that information.

SENSITIVE INFORMATION

We ask that you do not submit sensitive personal information to us through our website, email, forms, or other communication methods. Sensitive information includes, but is not limited to, government-issued identification numbers, health or medical information, biometric data, genetic data, or information related to racial or ethnic origin, religious beliefs, or criminal history.

If you voluntarily submit sensitive information to us, you do so at your own discretion and acknowledge that we may not be able to provide special protections beyond those described in this Privacy Policy.

YOUR PRIVACY RIGHTS

You have certain rights regarding your personal information, subject to applicable law. These rights may vary depending on your location.

Depending on your jurisdiction, your rights may include:
The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your personal information, subject to legal exceptions
The right to request a copy of your personal information
The right to object to or restrict certain processing activities
The right to withdraw consent where processing is based on consent

Exercising Your Rights
To exercise any of your privacy rights, please contact us at danni@horizonandaqua.com. We may request reasonable verification of your identity before fulfilling your request in order to protect your personal information. We will respond to verifiable requests within the timeframe required by applicable law. We will not discriminate against you for exercising your privacy rights.

Email and Marketing Communications

You may opt out of receiving marketing emails from us at any time by using the unsubscribe link included in our emails or by contacting us directly. Please note that you may still receive transactional or service-related communications.

CALIFORNIA PRIVACY RIGHTS

The State of California provides California residents with specific rights regarding their personal information under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

Any California resident may request, free of charge, the personal information we have collected, used, disclosed, or shared about them, as well as request correction or deletion of their personal information, subject to certain legal exceptions. For security purposes, we reserve the right to verify your identity and California residency before responding to a request.

California residents have the right to request information about:

The categories of personal information we collect
The sources from which personal information is collected
The business or commercial purpose for collecting, selling, or sharing personal information
The categories of third parties with whom we disclose personal information
The specific pieces of personal information we have collected about them

Sale or Sharing of Personal Information

We do not sell personal information for money. We may “share” limited information for cross-context behavioral advertising as defined by applicable law, and you may opt out as described below. We may share limited personal information with service providers and advertising partners solely for business purposes such as website analytics, email communications, and marketing performance measurement, as permitted by law.

You may opt out of the sale or sharing of personal information at any time by contacting us at danni@horizonandaqua.com

Exercising Your Rights

To exercise your California privacy rights, you may contact us at danni@horizonandaqua.com. We will respond to verifiable consumer requests within the timeframe required by law.

We will not discriminate against you for exercising any of your privacy rights.

California residents may opt out by emailing danni@horizonandaqua.com with the subject line “Do Not Sell or Share” and we will process the request.

NEWSLETTER PRIVACY

We offer the opportunity for You to volunteer certain information to Us that is used for email and marketing purposes. This information includes, but is not limited to, Your name and email. You will have an opportunity to unsubscribe from any future communications via email, but We reserve the right to maintain a database of past email subscribers. We reserve the right to use this information as reasonably necessary in Our business and as provided by law. We may use your email (often in hashed form) to create advertising audiences and measure marketing performance on platforms like Meta and Google, as permitted by law. You may opt out of this type of data sharing by contacting us at danni@horizonandaqua.com with the subject line “Do Not Sell or Share.”